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V1P Tayside - COVID-19 - What This Means for your Support, Care & Treatment from V1PTayside

COVID-19:-  What This Means for your Support, Care and Treatment from Veterans First Point Tayside

We would like to take the opportunity to update you on what is happening within our Psychological Therapies Services in relation to COVID-19.  We are mindful that these are worrying times and that you may be anxious about what will happen to your support, care and treatment.  The most important message for you is that we will try our very best to continue to offer all service users the help that they require.  What will need to change, however, is how we do this. 

The health and wellbeing of our clients, staff and communities is our priority.  With this is mind and with immediate effect we will:-

a) Wherever possible conduct appointments over the telephone rather than having face-to-face appointments.  We will arrange appointment times with you in the same way as if you were coming into our clinics to see us or we were seeing you at home but will phone you at the specified time instead.  We appreciate that there may be some people that do need to be seen face-to-face.  This will still happen but you should expect to be asked to cleanse your hands with sanitiser when you arrive and before you leave and you will notice staff sitting a little further away from you than they normally would.

b) No longer run Drop-In sessions.  If you currently attend Drop-Ins, these will be postponed until after the COVID-19 crisis has passed.  Our peer support workers will be in regular touch with you, however, to offer support whilst the Drop-In are not running it is likely this will be telephone support.

How You Can Help Us

There are a number of things you can do to help keep yourself, other patients and our staff safe and well.

1) Please do not attend any of our centres without an appointment.  Where you have a face-to-face appointment arranged, please arrive at your appointment time, use the hand sanitiser provided when you arrive and before you leave.

2) If you are scheduled to attend a face-to-face appointment and you, or anyone you live with, has a new persistent cough and/or fever and any other symptoms suggestive of COVID-19, please telephone us for advice in advance of attending your appointment.  Please do not attend without first telling us that you or your family/carer are unwell.

3) Please be patient with all our staff.  We are likely to be very busy and expect a number of staff to be off sick or required to stay at home.  This may mean we are running late, have to rearrange appointments or offer you support from a staff member that you haven’t met before.  We will be doing our very best.

4) Be prepared that you may see our staff in our centres wearing protective clothing (gloves, aprons and masks).  When we have to see people unwell with COVID-19 face-to-face staff will be wearing appropriate protection.

The staff that support you will keep you up to date with any further changes that may be required.  However, if you have any questions about the above, please contact the Veterans First Point Tayside team and they will direct your query to the correct person.

Message from Arlene Mitchell, Locality Manager, Dundee Health & Social Care Partnership and Linda Graham, Clinical Lead for Mental Health & Learning Disability Service, Dundee Health & Social Care Partnership

 

The Veterans First Point Tayside team can be contacted:-

Monday to Friday 9am to 5pm

Tele 01382424029

Txt Mobile 07811471443

Email vfp.tayside@nhs.net